How we keep you safe

How we grade·ग्रेड

Four grades, by the hardest day

A trip takes the grade of its hardest day, not its average. Every grade has a word and a four-step meter, so colour is never the only signal.

Guides·गाइड

Guide ratio and who leads

Treks and hikes

[1 : 8], never more than [14] in a group

Rafting

[1 guide per raft], plus a [safety kayaker] on every run

Climbing

[1 : 4] on the rock, every rope checked by the instructor

Named before you book

Your trip lead is on the trip page before you pay.

What we carry·हम क्या साथ रखते हैं

What the guide carries on every trip

• First-aid kit, checked before each departure
• [Pulse oximeter] on treks above 3,000 m
• [Oxygen cylinder] on treks above 3,000 m
• [Satellite phone or radio]
• [Folding stretcher] on multi-day treks
• Rafting: [helmets, life jackets and throw bags] for everyone
• Climbing: [harnesses, helmets, rope and belay devices]
• The written evacuation plan for that trip

Medical and evacuation·चिकित्सा

Medical help and evacuation

Health check

Every evening on multi-day treks: pulse, oxygen and how you feel.

Nearest help

Listed on every trip page, with the distance from the trail.

Evacuation

On foot or by stretcher to the nearest road head, then by road. Route and time on every trip page.

Doctor on call

[Name], reachable through your trip lead.

Turn-back policy·वापसी का नियम

The turn-back call is the guide’s

No trip is risk-free. This is the rule we hold to so that the risk stays a fact, not a surprise.

• Weather

  If [the forecast or the sky] says no, the group turns back or waits.

• Health

  Anyone who fails the evening check does not go higher the next day.

• Time

  Each summit or crossing has a turn-around time. When it passes, we turn.

• Final

  The guide’s call is final, and [the refund terms] say what happens to the money.

What to bring·क्या लाएँ

What to bring

Every trip page has its own gear checklist. On every trip: shoes you have walked in, a warm layer, a rain shell, two litres of water, your medicines and a government photo ID.

Proof over promise·वादे से बड़ा सबूत

The verification ledger

VerifiedChecked against evidence on the date shown.Self-declaredOur statement, not yet checked. The check date is shown.